Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will also notify you of the approval or rejection of your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, please contact for assistance. "Perishable goods" books, media, magazines and paint cannot be returned. Several types of goods are exempt from being returned.
It must also be in the original,unopened packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. Refunds after 21 days are at the discretion of Andy's HHQ.Ĭustomer is responsible for paying return shipping. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Our policy lasts 21 days from the DATE of purchase, except pre-orders.
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